We are happy to replace or exchange products returned within 7 days from the receipt of shipment date as long as it’s returned in its original packaging, unused and sellable condition with tags & labels attached. Please see our terms & conditions as listed.
Any returning item to us will not be refunded. Once we have received the returned item, we will proceed to replace or exchange the items for you within 7 working days.
Proof of purchase will be required so keep your e-invoices safely.
*Our Return Policy does not apply to gift vouchers, delivery or installation charges, products sold as special markdown, normal wear and tear after leaving the warehouse and damaged items resulting from misuse or own negligence.
Return and redelivery logistic charge is at our cost if your return has met the terms and conditions as stipulated below:
You have received a wrong product;
You have received a product that is not as described on the Site; or
You have received a damaged product
Product is unused, in original unbroken packaging and includes all tags.
You do not have a right to return, replace or exchange products in respect of:
- Products that have been used or damaged by you or are not in the same condition as you received them.
- Products has been tampered or repaired by unauthorized personnel or company
- Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
- Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
- Items that have been assembled, used, altered or installed, unless defective
- Change of mind